SEAK Tours
Last updated: April 19, 2026
SEAK Tours is a digital product delivered immediately upon purchase. Because the content is available to you right away, our refund policy reflects the nature of digital goods — with a fair window before the tour is used.
✓ Full refund available
You are eligible for a full refund if the tour has not been started (no GPS stop has been triggered and no audio has auto-played) and you request within 48 hours of purchase.
✗ No refund after tour start
Once the first tour stop has been triggered — that is, once GPS confirms you've arrived at Stop 1 and audio begins playing — the purchase is considered used and is non-refundable. This is consistent with standard digital goods policies.
If the app fails to function due to a technical error on our end — for example, audio files fail to load, GPS triggering is non-functional, or the purchase unlock fails to apply — we will make it right. Contact us with a description of the issue and your Stripe receipt number and we will either resolve the technical problem or issue a full refund at our discretion.
Please note that issues caused by your device, browser, GPS signal, or network connection are not considered technical errors on our part. We recommend testing the free preview (the home and paywall screens) before purchase if you are unsure whether the app will work on your device.
Refunds are issued for the amount actually paid, in the original currency, to the original payment method.
We ask that you contact us before filing a chargeback with your bank or credit card company. Chargebacks create significant processing burden for small businesses, and we are happy to resolve any legitimate concerns directly and quickly. If a chargeback is filed without first contacting us for a valid eligible refund request, we reserve the right to contest the chargeback with evidence of purchase and delivery.
If you are dissatisfied with our refund decision, please see the Dispute Resolution section of our Terms of Service for information about informal resolution, small claims court, and other options.
Refund requests and questions:
Please include your Stripe receipt number in your email.